Refund Policy – Design Verse
At Design Verse, we aim to provide exceptional design, development, and marketing services that meet or exceed your expectations. We understand that circumstances may change, and we want to ensure our clients have clarity on how refunds are handled.
This Refund Policy outlines your rights and our obligations under the Australian Consumer Law (ACL).
1. Eligibility for Refunds
We offer a full refund if:
You request the refund within 7 calendar days (1 week) from the date of payment.
No significant work has been completed or delivered during this period.
Note: If work has already commenced, we may deduct costs for services already provided before issuing a refund.
2. Non-Refundable Situations
Refunds will not be provided if:
The request is made after 7 calendar days from the payment date.
The project has been substantially completed or delivered.
Delays are caused by your failure to provide required information, approvals, or feedback on time.
The work has been approved and accepted by you.
3. Change of Mind
Under Australian Consumer Law, a change of mind is not grounds for a refund after the 1-week period unless agreed otherwise in writing before the start of the project.
4. How to Request a Refund
To request a refund, please contact us at:
Email: info@designverse.com.au
Phone: 0489-071-670
Address: 22 Lodesworth Rd, Westminster WA 6061, Australia
Please include your invoice number, project details, and the reason for your request. We will respond within 2 business days.
5. Refund Method & Processing Time
Approved refunds will be processed using your original payment method.
Refunds are typically processed within 5–10 business days from approval.
6. Our Commitment to Fairness
We pride ourselves on transparent and fair dealings. If you are not satisfied with our services, we encourage open communication so we can address concerns promptly, whether through a refund, revision, or alternative solution.
7. Legal Rights
Nothing in this policy affects your rights under the Australian Consumer Law to seek remedies for faulty services, misleading representations, or contractual breaches.